- Profile
Lead Generation and SMM Specialist with extensive experience in B2B and B2C customer support, sales and marketing. Proven track record in enhancing lead quality through targeted strategies, driving significant sales growth, and improving client satisfaction. Adept at nurturing customer relationships and identifying high-potential leads to achieve substantial revenue growth.
– Skills
Zoho
Hunter
Lead Generation
Canva
Crunchbase
Risk Management Skills
Snovio
Ads Manager
CRM Management Skills
Reply
Sales Navigator
Data-Driven Decision Making
Apollo
Digital Media
Customer Support (B2B & B2C)
HubSpot
Email Marketing
List Building & Data Enrichment
Zoho
Snovio
Apollo.io
Hunter.io
Ads Manager
Digital Media
LinkedIn Sales Navigator
CRM Manag. Skills
Customer Support (B2B & B2C)
Canva
Reply.io
HubSpot
Crunchbase
Lead Generation
Email Marketing
Risk Manag. Skills
Data-Driven Decision Making
List Building & Data Enrichment
– Languages
English
(Fluent)
- Speaking 80%
- Writing 70%
- Comprehension 82%
Russian
(Fluent)
- Speaking 80%
- Writing 70%
- Comprehension 82%
Armenian
(Native)
- Speaking 100%
- Writing 100%
- Comprehension 100%
English
(Fluent)
Russian
(Fluent)
Armenian
(Native)
- 80%
- 70%
- 82%
- 80%
- 70%
- 82%
- 100%
- 100%
- 100%
Speaking
Writing
Comprehension
Speaking
Writing
Comprehension
Speaking
Writing
Comprehension
– Experience
ACBA BANK
Customer Support (B2B & B2C)
2015- 2025
– Provided customer service to both business and individual clients
– Managed and resolved customer inquiries and issues efficiently
– Implemented customer retention strategies,improving client satisfaction.
Risk Management
– Conducted comprehensive risk assessments for various banking operations. CRM Management
– Utilized CRM systems to manage and analyze customer interactions and data
– Enhanced customer relationships through
personalized communication and service
– Implemented CRM strategies that boosted customer loyalty and sales growth
Double Coconut
Business Development Manager
( Project based, 2024)
-Defined Ideal Customer Profiles (ICP) to target highpotential leads
-Created personalized email and LinkedIn outreach
-Leveraged market trends to drive revenue growth.
TechSupport
Lead Generation Specialist
(2019- 2025)
– Conducted competitive analysis to stay ahead of market trends and adapt strategies accordingly.
SMM Specialist
– Developed and executed social media strategies to increase brand visibility and engagement.
– Managed social media accounts across multiple platforms, creating content that resonated with target audiences.
WebPartners
Lead Generation Specialist
(2024-present)
– Worked closely with the sales team to ensure seamless handoff of qualified leads and support the sales process.
SMM Specialist
– Managed social media accounts across multiple platforms, creating content that resonated with target audiences.
Vagase
SMM Specialist
(2024-present)
– Content creation (Images and reels included)
– Copywriting for web and social media (Vagase.am)
– Social media strategy creation for increasing brand visibility and engagement.
HMService
SMM Specialist
(2024- present)
– Content creation (Images and reels included)
– Copywriting for web and social media (Hmservice.am)
– Social media strategy creation to increase brand visibility and engagement.
Education
Management
ASUE 2010-2014
Accounting
ASUE 2015-2017
– Trainings
Financial Banking Centre
Customer Service, Customer
Relations
2020
Financial Banking Centre
Values-Based Sales Skills Development
2022
ARMENITA
IT Sales
2024
ClickSlice LTD
Facebook ADS and Facebook Marketing
Anton Voroniuk Support
B2B Outbound Lead Generation Mastery
2024